1. Payment / settlement 2. Download via customer account 3. System requirements 4. Loss of coupons 5. Printing coupons 6. Information on redemption 7. Reference to our terms and conditions
1. Payment / settlement:
When purchasing a voucher, it will automatically be sent after receipt of payment by e-mail to the e-mail address you have provided. PLEASE BE CAREFUL FOR THE CORRECT INPUT OF YOUR EMAIL ADDRESS! Alternatively there is the possibility to download the voucher via your customer account (as long as you did not make the purchase as a guest!).
When paying by PayPal, credit card or Sofortüberweisung sent the voucher (by e-mail) or the activation of the download in your customer account immediately. For all other payment methods the activation takes place on weekdays (Monday - Friday) after receipt of your payment on our account. In this case you will be informed separately by e-mail from our system.
2. Download via customer account:
If there is a problem with the e-mail, you can alternatively download vouchers via your customer account. When downloading via your customer account please go to our homepage. Click on "your account" in the upper right corner. Log in with your customer data and then click on "show" under "Your orders" for the desired order. On the next page you find a little further down under the point "download article" your personal downloads which you can download by clicking on the article name.
RECOMMENDATION! Perform the download on a desktop PC or notebook, this makes it easier for you to save and backup the data. On mobile devices (tablet, smartphone, etc.), we recommend switching from the mobile view to the classic view (PC view).
3. System requirements:
All our vouchers can be easily opened on any computer, smartphone, tablet, etc. The operating system (Windows, Mac, Android, IOS, etc.) does not matter. Only Adobe Reader should be installed on your device if this is not the case you can use the program or the app easily and get it for free of charge over Google, for example. If you have problems, we are happy to help!
4. Loss of coupons:
Please note that you are responsible for securing the purchased vouchers yourself. We are not liable for data loss or loss of the voucher.
5. Printing coupons:
You can print our vouchers conveniently at home or in any copy shop.
6. Information on redemption:
Our vouchers are valid for 3 years and can only be redeemed on our website www.kfz-verlag.de. The minimum order value is the amount of the voucher value. Vouchers can not be combined with other vouchers or promotions.